If you can't find an answer to your question in the FAQ's below, please click on the contact link!

How will my order be shipped? When can I expect it to arrive?
Orders to Canadian and U.S. destinations are shipped through Canada Post and can be expected to arrive within 7 business days. You will not be charged extra should you choose to order more than one piece. Orders to international locations are also shipped through Canada Post, and can be expected to arrive within approximately 2 to 3 weeks of purchase. Please note that any duty and/or administrative fees incurred for packages sent outside of Canada will need to be settled by you. If you're interested in express shipping, please email info@ornojewelry.com to inquire about pricing. All prices are in Canadian Dollars.

Can I place an order from abroad?
Yes! Orno is based in Vancouver, and ships to all international locations.

How will I know when my order is received?
Upon receiving your order, an email confirmation will be sent to the address you provide. Please keep this email, as it contains your order number which you may need at a later date. If you do not receive an email, your order has not been successfully placed.

How will my gift be packaged?
Your gift will be beautifully packaged in a light blue charimsa suede jewelry pouch.

How do i pay for my goods?
Through PayPal, Orno accepts Visa, Mastercard, and American Express.

Can I exchange or refund an item?
Orno does accept exchanges, provided the item is returned free of damage within 4 weeks of receipt. Unfortunately, we cannot offer refunds at any point in time.

How can I receive a catalog?
To receive a PDF catalog of Orno's most recent collection, please send an email to carla@ornojewelry.com with the words 'catalogue request' in the subject line.

How do I determine my ring size?
All rings are in standard US sizes. To calculate your ring size, measure the circumference of your finger in millimeters, and look at the chart below. If your size is not available, you can send a custom request to carla@ornojewelry.com.

UK US Japan EU Diameter (mm) Circumference (mm)
4 7 6 14.8 46.5
8 8 15.2 48
5 9 9 15.6 49
L 10 10 16 50.5
M 6 12 12 16.4 52
N 13 13 16.8 53
O 7 14 14 17.3 54.5
P 15 15 17.7 55.5
Q 8 16 17 18.1 57
17 18 18.5 58
9 18 19 18.9 59.5
20 21 19.3 61
10 21 22 19.7 62
10½ 22 23 20.1 63.5
11 24 24 20.6 64.5
11½ 25 26 21 66
Y 12 26 27 21.4 67.5
Z 12½ 27 28 21.8 68.5